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At IceFabrics Wholesale, our aim is to provide you with the best fabrics and exceptional service. We want you to be completely satisfied with your purchase. If for any reason you are not happy with the product(s) you receive from us, you may return the fabric(s) within 30 days of receipt, subject to the terms and conditions outlined below.
To initiate a return, please follow these steps:
- Contact our customer service team at firstname.lastname@example.org to request a return and obtain a Return Merchandise Authorization (RMA) number.
- All returns must be accompanied by the RMA number and a copy of the original packing list.
- Please note that the customer is responsible for shipping the item(s) back to us, and the initial shipping costs are non-refundable.
- We recommend using a trackable shipping service or purchasing shipping insurance for items valued over $75, as we cannot guarantee the receipt of your returned item.
- All returned items are subject to a 20% restocking fee.
Please be aware of the following conditions and exceptions:
- The returned item(s) must be unused and in the same condition as when you received them. They should be in their original packaging.
- Any product that has been washed, cut, or altered in any way cannot be returned.
- Items sold as "Closeouts," "Clearance," or "Samples" are not eligible for returns.
- Gift cards, cutting fees, expedited shipping costs, expedited processing costs, and swatches are non-returnable items.
- International orders are subject to customs/duties taxes and brokerage charges, which are not refundable and are paid by the customer.
Damaged, Defective, or Incorrect Orders:
In the unlikely event that you receive a damaged, incorrect, or defective product, please follow these steps:
- Contact our customer service team at email@example.com within 3 business days of receiving the fabric.
- Provide your order number and include a photo of the fabric clearly showing the issue.
- Once the request is approved, you have the option to receive a replacement or a refund. We will cover the return shipping costs in these cases.
Please note that colors may vary slightly from what appears on your monitor due to differences in monitor resolutions and lighting settings. Fabrics that have a slight shade difference compared to your monitor will not be considered an incorrect order. We strongly recommend ordering samples before making a purchase if color accuracy is crucial to your project. IceFabrics Wholesale will not be held responsible for color differences caused by monitors.
Once we receive and inspect your returned item(s), we will send you an email to notify you of the approval or rejection of your refund. If approved, the refund will be processed and applied to your original method of payment within a certain amount of days.
Late or Missing Refunds:
If you haven't received a refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company, as it may take some time for the refund to be officially posted.
- Next, contact your bank, as there is often a processing time required for refunds.
- If you have completed these steps and still haven't received your refund, please reach out to us at firstname.lastname@example.org.
Only regular-priced items are eligible for refunds. Unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at email@example.com.
If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, we will mail you a gift certificate.
If the item was not marked as a gift or the gift giver had the order shipped to themselves, the refund will be issued to the gift giver, and they will be notified of your return.
To return your product, please mail it to the following address:
IceFabrics Wholesale 305 E 9th St #222 Los Angeles, California 90015
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the initial cost of shipping will be deducted from your refund.
Please note that the time it takes for the exchanged product to reach you may vary depending on your location.
For any further questions or assistance regarding returns, please contact our customer service team at firstname.lastname@example.org. We are here to help!
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