Refund policy

Return & Refund Policy

At IceFabrics Wholesale, our goal is to provide premium-quality fabrics and exceptional service. If you are not completely satisfied with your purchase, you may request a return subject to the terms below.

1. Return Window

  • Customers have 30 days from the delivery date to initiate a return.
  • Returned items must be received within the same 30-day period to qualify.

2. Return Approval Required

  • All returns must be approved prior to shipment.
  • To request a return, contact info@icefabrics.com for return authorization / RMA.
  • Unauthorized returns may be refused.

3. Return Eligibility & Item Condition

Returned items must be:

  • Unused
  • Unwashed
  • Uncut
  • Unaltered
  • In original packaging / original condition

Items must show no signs of:

  • Cutting
  • Stretching
  • Odor
  • Wear
  • Damage caused by customer

4. Returns Under $100

Eligible returns for orders under $100:

  • No restocking fee
  • Return shipping covered by us
  • Limited to one free return per customer per calendar month

5. Returns Over $100

Eligible returns for orders over $100:

  • Subject to 20% restocking fee

Restocking fees help cover handling, inspection, and processing.

6. Return Shipping Methods

Approved returns may be sent using either option below:

Option A: Prepaid Return Label

  • We provide a return shipping label
  • Label cost deducted from refund unless return qualifies for free return shipping

Option B: Customer Ships Independently

  • Customer may use their own carrier
  • Tracking information must be provided

For returns over $75, we recommend using a trackable/insured shipping service.

7. Non-Returnable / Final Sale Items

The following items are not eligible for return or refund:

  • Cut fabric
  • Washed / altered fabric
  • Clearance / Closeout items
  • Sale items
  • Samples / Swatches
  • Custom orders
  • Gift cards
  • Cutting fees
  • Expedited shipping charges
  • Expedited processing fees

8. Color Variation Disclaimer

  • Colors may vary slightly due to monitor settings, lighting, and screen resolution.
  • Minor shade differences are not considered defects or incorrect orders.

We strongly recommend ordering samples/swatches when color accuracy is important.

9. Refund Process

Once your return is received and inspected:

  • You will receive email confirmation of approval/rejection.
  • Approved refunds are issued to the original payment method.

Please Note:

  • Expedited shipping fees are non-refundable if the package is delivered within the promised delivery timeframe.
  • Shipping charges will not be refunded if the package is delivered within the carrier’s estimated delivery window.

10. Late or Missing Refunds

If you have not received your refund:

  1. Recheck your bank account
  2. Contact your credit card provider
  3. Contact your bank regarding pending processing

If still unresolved, email info@icefabrics.com

11. Exchanges

We replace items only if they are defective or damaged.

To request an exchange for the same item, contact: info@icefabrics.com

12. Gift Returns

If the item was marked as a gift and shipped directly to you:

  • You will receive gift credit for the value of the returned item.

If not marked as a gift:

  • Refund will be issued to the original purchaser.

13. International Orders

International customers are responsible for:

  • Customs duties
  • Import taxes
  • Brokerage fees

These charges are non-refundable.

14. Return Shipping Address

IceFabrics Wholesale
2001 S Santa Fe Ave Unit D
Los Angeles, CA 90021

For any further questions or assistance regarding returns, please contact our customer service team at info@icefabrics.com. We are here to help!